FREQUENTLY ASKED QUESTIONS
Mondays to Friday - 9am - 5:30pm (winter trading hours as of May
closing time is 5pm)
Saturdays - 9 am - 12:30
Sundays - Closed
(closed Public holidays including long weekends, Christmas Day/ Boxing
Day/ New Years Day/Good Friday re-opening Tuesday after Easter Monday)
WHERE IS JAMISON FLOWERS?
JAMISON FLOWERS ABN 53125523095
SHOP A04 JAMISON PLAZA MACQUARIE ACT 2614
Ph: (02) 6251 7799 or (02 6251 3286
email us via this website
Centrally located in the middle of the Belconnen region at Jamison Plaza
Macquarie. The shop is located in the centre of the Plaza directly
opposite Coles Supermarket and adjacent to Donut King
DO DELIVERY FEES APPLY?
Standard delivery charge of $15.00 applies to orders being delivered to
all Canberra Suburbs including Queanbeyan Monday to Fridays - excluding
If deliveries required on Saturdays - please contact shop for further
Deliveries and additional delivery charges to rural areas surrounding
Canberra are available on application - please contact the store for
CAN I SPECIFY A CERTAIN DELIVERY TIME?
Yes you can specify am or pm for all residential areas
of Canberra and Queanbeyan.
For work or business addresses it is best to first check if the recipient
is at work on the day of delivery and note any special delivery
instructions - ie what time the finish work /what department - full
address and building name and number is required/contact number of the
recipient as some security reception areas will not permit deliveries if
the recipient is not present or in a meeting
DO YOU DELIVER TO HOSPITALS?
Yes please check with the hospital prior to organising a delivery that
the Patient is not due to be released. Please provide Room and Ward
Number and it they are in Public or Private. Note plants are not accepted
in hospitals for health reasons
WHAT PAYMENT METHODS ARE AVAILABLE?
Jamison Flowers accept VISA and MASTERCARDS - sorry we do not accept
American Express or Diners Cards
WHAT ARE THE COLOUR CHOICE AND HOW DO I
Most of the items displayed have colour options available - usually
pastel or brights to make it easier to choose
It is a good rule of thumb if the recipient usually surrounds themselves
with certain colour tones either brights or pastels go with that choice
Other things to consider when making a selection what occassion is it
for? - celebration/ sympathy/baby - boy or girl/man or lady / young or
WHAT DO I SEND IN TIMES OF SYMPATHY?
Once again it is usually up the the individual. These days it is not as
traditional - a lot of arrangements are now bright colours. If the
families are more traditional or have strong religious beliefs than it is
wise to go the more traditional choices.
Is the arrangements going to a service? or to the family home
Suitable arrangements - wreaths/coffin covers/sympathy sheafs/boxed
WHAT IF I HAVE PROBLEMS WITH MY ORDER?
Please contact the shop and give full details of the order/date and the
problem within 24 hours of delivery. If the problem cannot be resolved on
the spot, please provide your full contact details and we will follow the
matter up and come to a mutually satisfying conclusion within 48 hours of
DO YOU HAVE A REFUND POLICY?
We take pride in every order that leaves our shop. Our reputation and our
name is attached to every order so it is in our best interests to send
out good quality arrangements at the earliest convenience.
If you do have a problem please contact us for a resolution
Please phone our shop and talk to our staff to cancel an order - where
possible 24hours notice should be given and a refund will be then issued
We cannot give a refund for a cancelled order if the order has already
been made and dispatched with the courier
Jamison Flowers offer an alternative gift idea - The Gift Voucher - not
redeemable for cash. Voucher is valid for strictly 6 months from date of
Gift Vouchers are for a minimum of $20 or any amount over that. The
voucher is not redeemable for delivery fees, wedding work or funeral work
The original voucher must be provided when redeeming. If the full amount
is not redeemed at once the shop assistant will re-issue you a new
voucher with the balance remaining but the voucher is still to be
redeemed within the original 6 month date on the original voucher
DO YOU DO WEDDING FLOWERS?
Yes. Contact the shop and book an appointment to discuss your
requirements Please allow at least 4 x weeks prior to wedding date
*please note it is the store policy that we do not do any
weddings during December, February or the week prior to or after Mothers
Day in May
DO YOU DO FUNERAL ARRANGEMENTS?
Yes - wreaths/floral sprays/coffin covers
Please contact Jamison Flowers to discuss your requirements
POA - Coffin or Casket covers/Wreaths/Floral tributes